In-Progress Case Studies: Transforming Businesses with AI Consulting
At Veritide, our consulting approach is centered on one thing: delivering real, measurable impact. We partner with our clients to design and implement custom AI solutions that not only solve their biggest challenges but unlock new opportunities for growth and efficiency. Here are just a few examples of how our consulting expertise has made a lasting difference for businesses across industries.
Revolutionizing Customer Support for a Global Telecom Leader
Challenge:
A major global telecommunications company is facing skyrocketing customer service costs and struggling to keep up with increasing support ticket volumes. Long wait times are leading to frustrated customers, and human agents are overwhelmed by routine inquiries, leaving them little time for complex cases.
Our Solution:
Veritide partnered with the telecom giant to design and implement a custom AI-driven support automation system. Leveraging our expertise in Generative AI (GenAI) and data integration, we deployed a tailored solution that used Retrieval-Augmented Generation (RAG) to access real-time data from the company’s CRM system and provide immediate, accurate responses to common customer inquiries. This allowed human agents to focus on high-value, complex issues.
Impact:
Agents and expected to free up to handle complex cases, improving overall service quality.
70% reduction in customer support costs expected.
50% decrease in ticket resolution times, leading to higher customer satisfaction.
Optimizing Supply Chain for a Leading E-Commerce Retailer
Challenge:
A rapidly growing e-commerce retailer needs help managing their increasingly complex supply chain. They are experiencing inventory shortages, delayed shipments, and lost sales due to inefficiencies in demand forecasting and distribution planning.
Our Solution:
Veritide’s team stepped in to design a tailored AI solution, utilizing predictive analytics and machine learning models to optimize their inventory and supply chain operations. By integrating their existing ERP and logistics systems with our custom AI models, we helped the retailer forecast demand more accurately, optimize inventory levels, and streamline their logistics routes.
Impact:
Increased revenue expected from fewer lost sales and greater customer satisfaction due to timely deliveries.
25% improvement in demand forecasting accuracy, reducing inventory shortages and overstocks.
30% reduction in shipping delays through optimized route planning and distribution management.
Personalizing Healthcare with AI-Driven Diagnostics
Challenge:
A leading healthcare provider is facing challenges with patient diagnostics, where doctors had to sift through a vast amount of patient data to determine accurate diagnoses. The process is time-consuming, often leading to delayed treatments and lower patient satisfaction.
Our Solution:
Veritide worked closely with the healthcare provider to implement a custom AI solution that integrated patient records, imaging data, and clinical trial outcomes into one unified system. Using AI-powered diagnostics tools, we helped the provider predict patient outcomes, recommend treatment plans, and deliver more personalized care, all in a fraction of the time.
Impact:
30% improvement in clinical outcomes expected, with AI recommending evidence-based treatment plans that doctors could easily access.
40% faster diagnostic times expected, allowing for quicker, more accurate treatment.
Increased patient satisfaction, with more personalized care plans based on real-time data insights.
Why These Stories Matter to You
These are just a few examples of how Veritide’s consulting expertise delivers powerful results, tailored to each client’s unique needs. We don’t believe in off-the-shelf solutions. Instead, we work side-by-side with our clients to design AI-driven systems that transform their operations and deliver measurable value.
Whether you’re in telecommunications, retail, healthcare, or another industry, we have the expertise to help you overcome your biggest challenges, from optimizing supply chains to enhancing customer experiences and beyond.
Let Veritide show you how custom AI solutions can unlock new opportunities for your business. Your success story could be next.